Negotiation Skills

After the course, participants will be able to transfer the practices immediately to the workplace. They will

• Be better equipped to reach agreements and consistently resolve conflicts.
• Become more persuasive and convincing.
• Turn negotiation problems into opportunities.
• Learn to avoid biases.
• Capitalize on counter-arguments and objections.
• Develop mutual partnership agreements.

Introduction

• Definition
• Importance of Negotiations
• Negotiation Characteristics

Stages of the Negotiation Process

• Preparation
• Actual Negotiation
• Monitoring

Types of Negotiations

• Competitive Negotiations (or Win/Lose)
• Constructive Negotiations (or Win/Win)

Negotiation Tactics

• Constructive Tactics
• Competitive Tactics
• Common Tactics

Good Negotiation Abilities

• Characteristics of Good Negotiators
• Essential Subjects for Effective Negotiation Training

Team Negotiations

• Introduction: Why Team Negotiations
• Team Structure and Selection
• The Operating Style

Members of the purchasing, legal, marketing and sales departments who are directly involved in the negotiation process.

• The course will be implemented using relevant case studies, group exercises and role-plays

CORE Certificate for each attendee.