This Training Course aims to help businesses increase customer loyalty and retention by providing the skills and knowledge needed to deal with customer complaints effectively.
Handling Customer Complaints
0.00 EGP
- Description
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Description
By the end of this course each attendee will be able to
- Learn how to satisfy your customer
- Acquire the skills to calm your customers
- Follow a scientific process to solve customer complaints
- Manage yourself while dealing with hostile customers
- Turn complaints to a competitive advantage for your organization
- Customer
- Definition
- Importance
- Types
- Customer dissatisfaction reasons
- Reasons why customers don’t complain
- Word of mouth impact
- Generating more complaints
- Gift formula for complaints
- Service recovery principle
- Calming upset customers
- Handling complaint process: HEAT
- Measure customer satisfaction
- Self-management while personal criticism
- Develop a complaint friendly environment
- Various application through games, activities & role-plays
This course is designed to customer service & any professional in contact of customer complaints
- Classroom lectures
- Video
CORE Certificate
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