Communication skills

By the end of the course you will feel confident in your understanding of:

• Identify and experience the variables in the communication process
• Communicate formally and informally in business so there is a mutual understanding between the sender and the receiver.
• Use verbal and non-verbal communication appropriately in business so that there are no barriers to mutual understanding
• Examine and apply a model for effective feedback
• Distinguish between active and passive listening
• Identify listening barriers and personal listening styles
• Give and receive constructive feedback
• Adapt their personal style to cope with different personality styles

Introduction to Communication

• Overview of Communication
• Model of Communication
• Communication Channels: verbal (face-to-face & telephone) & written (emails & reports)
• Organizational Communication
• Barriers to Effective Communication
• Types of Communication Acts

Introduction to Communication

• Self-Awareness
• Perception in Communication

Interpersonal Communication

• Verbal Communication
• Non-verbal Communication
• Listening in Communication
• Building Rapport
• Developing Empathy Skills
• Giving & Receiving Feedback
• Techniques for Giving Constructive Criticism
• Assertiveness in Interpersonal Communication

Personality Styles

• Self-assessment to Identify Personal Style
• Identifying Characteristics of the 4 Basic Behavioral Styles
• Techniques to Adapt to Each Style

This course is designed for executives, leaders, managers, supervisors, business owners, administrators, employees, and any persons wanting to be better communicators.

The workshop is conducted in a highly interactive format, incorporating participant-centered learning activities such as pair and group work, self-assessments, case studies, simulations, and role-plays. The methodology of this workshop is based on assessment of participants’ skills through exercises that are extensivley used to ensure participants’ practical application and mastery of the presented tools and techniques.

CORE Certificate for each attendee.