Crisis Management

By the end of this course each attendee will be able to

• Understand Crisis Management and its preferred framework for the private and public sectors
• Understand escalation of incident to crisis to disaster
• Understand Civil Defense responsibilities
• Apply effective crisis management tools and techniques for when an organization is under pressure
• Develop an effective stakeholder management plan for use in a crisis
• Identify measures that would improve their organizations' crisis management capabilities

Crisis Management Overview

• Define Crisis Management
• Crisis Management framework
• Command center operational dynamics
• Invocation pressures & processes
• Legislation
• Civil Defense
• Strategies, structures and command

Crisis Management Team

• Leadership
• Information flows
• The timeline technique
• Crisis Management team essentials
• Logging of information
• The 3IA operations board

Crisis Management and

• Brand image and reputation
• Internal communications
• External communications
• Stakeholders
• Operational partners
• Social media communications
• Other miscellaneous issues

This course is designed for those working in a non-hazardous environment such as corporate offices, retail, transport, hospitality, healthcare public services, etc. It is ideal for senior managers who are responsible for dealing with crises at strategic and tactical levels, as well as operations managers and crisis management team personnel. Business Continuity, quality, and audit professionals such as Business Continuity Managers (BCM), Business Continuity Coordinators (BCC), or anyone with the responsibility for, or involvement with Business Continuity Plans (BCP) and/or auditing of Crisis Management Plans would also benefit from this course.

• Classroom lectures
• Video

CORE Certificate