It aims to improve the skills of the participants in modern decision-making and problem-solving techniques and processes, by eliciting creative solutions and making viable and sound decisions at work to ensure a high performing organizations and a healthy working environment.
Effective Problem Solving & Decision Making
0.00 EGP
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Description
By the end of this course each attendee will be able to
- Define the problem and reach an agreement on exactly what the problem is; describe it in specific terms.
- Brainstorm a list of all ideas, even if you think they might not be very good ones. Discuss the advantages and disadvantages of each alternative
- Choose the best alternative (or combination of alternatives)
- Implement the solution
- Review progress
Problems definitions and problem solving techniques
- Defining a problem
- Sources of problems
- The aspects of problems
- The outcomes of problem solving
- Exercises
The Problem Solving Process
- The Steps
- Barriers to Effective Problems Solving
- Creative Problem Solving Techniques
- Exercises
Decision Making
- The Decision Making Styles
- Analytical Abilities and Decision-Making
- Creative Decisions and The Modern Enterprise
- Decision Making in A Rapidly Changing Environment
- Exercises and Role Plays
This course is designed especially for front-line staff, their supervisors, and managers responsible for customer satisfaction who wish to improve their awareness of best practices in customer service
- The course will be implemented using relevant case studies, group exercises and role-plays
CORE Certificate
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