Training, Consultation & General services Company
  • (+20) 25215059 / (+2) 01118867769
    info@coreqhse.com

  • Maadi, Cairo – Egypt
    1st Floor, 15 Road 256

  • Working Hours
    From 08:00 am to 16:00 pm

The Customer Advisor at the Heart of Reception & Telephone technique

Course Purposes

People involved in communicating with customers will find this workshop enhances their skills and confidence in handling customer interactions. The workshop will enable participants to increase their effectiveness in projecting a professional image, relationship building, information exchange, active listening, complaints handling, and generating greater customer satisfaction and loyalty.

Course Objectives:

  •   Knowing and understanding products and services to give Customers good advice
  •   Establishing a relation of trust to  " Improve Sales and Quality in After-Sales Service "
  •   Learning the Service Advisor’s proper attitudes
  •   Setting in motion the different services we offer
  •   Mastering the organizational best practices from receiving the customer to returning the vehicle to the customer
  •   Developing the quality of service and customer satisfaction
  •   Knowing how to effectively use tools to ensure professionalism and save time and money 

Course Contents

  •   Making Appointments
  •   Welcoming the Customer
  •   Inspecting the Vehicle
  •   Telephoning the Customer During Servicing
  •   Returning the vehicle
  •   Telephoning the Customer After Servicing
  •   Organizational methods from Reception to Return: best practices
  •   Managing appointment making
  •   Preparing customer welcome and reception
  •   Managing customer reception: Content and methods
  •   Managing reception
  •   Managing the workshop organizational tasks between Reception and Return
  •   Effectively managing vehicle Return to customer
  •   Managing Workshop Returns

Course Recipients

  This course is suited for
 
  • receptionist or customer support staff who make and answer calls on behalf of their organisation, thereby acting as the first point of contact for their customers and suppliers

Duration

3 Days

Methodology of teaching

Classroom lectures , group activities, practice & examinations

Certificates

Core Certificate

Available DATE

for more information about course dates and enquiry

Contact us

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