Training, Consultation & General services Company
  • (+20) 25215059 / (+2) 01118867769
    info@coreqhse.com

  • Maadi, Cairo – Egypt
    1st Floor, 15 Road 256

  • Working Hours
    From 08:00 am to 16:00 pm

Improving Sales and Quality in After-Sales Service

Course Purposes

This course on After Sales Service will guide you through the specific steps to achieve this mission and manage the service business for frontline impact, continuous customer satisfaction, and peak productivity – all for maximum profitability.

Course Objectives:

  •   Knowing and understanding Peugeot products and services to give Customers good advice
  •   Establishing a relation of trust to " Improve Sales and Quality in After-Sales Service "
  •   Learning the Service Advisor’s proper attitudes
  •   Setting in motion the different services we offer
  •   Fostering a profitable growth  

Course Contents

  •   Introduction
  •   improving service quality
  •   Management of customer equipment failure information
  •   Press carte system
  •   Upgrades and rebuilds
  •   The Business Case
  •   Developing A Customer-Centric View
  •   Measuring And Monitoring The Quality Of Process Outputs
  •   Measuring And Monitoring The Capability Of The Transformation Process
  •  Measuring And Monitoring Outcomes
  •  Using Gap Analysis To Identify Improvement Priorities
  •   Measuring And Monitoring Customer Satisfaction
  •   Analysing And Interpreting The Results Of A Customer Survey
  •   Reporting The Results Of A Customer Survey
  •   Complaints And Complaint Management
  • Developing Insights Into The Drivers Of Customer Satisfaction

Course Recipients

 This course is suited for
 
  • anyone  work in customer services, customer relations, marketing, sales, service quality, client relations, collections, operations, complaints handling and customer support roles in both the manufacturing and the service sectors.

Duration

3 Days

Methodology of teaching

Classroom lectures & Videos

Certificates

Core Certificate

Available DATE

for more information about course dates and enquiry

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