Training, Consultation & General services Company
  • (+20) 25215059 / (+2) 01118867769
    info@coreqhse.com

  • Maadi, Cairo – Egypt
    1st Floor, 15 Road 256

  • Working Hours
    From 08:00 am to 16:00 pm

Getting Organized To Better Satisfy Customers

Course Purposes

In this project we will look at a model that can help you fully understand and improve your organization, and ways to set up your department to its optimum performance to be able to meet any goals or objectives that may come your way.

Course Objectives:

  •  Mastering the organizational best practices from receiving the customer to returning the vehicle to the customer
  •   Developing the quality of service and customer satisfaction
  •   Knowing how to effectively use tools to ensure professionalism and save time and money. 

Course Contents

  •  Customer Loyalty Drives Profitability and Growth
  •   Customer Satisfaction Drives Customer Loyalty
  •   Value Drives Customer Satisfaction
  •   Employee Productivity Drives Value
  •   Employee Loyalty Drives Productivity
  •   Employee Satisfaction Drives Loyalty
  •   Internal Quality Drives Employee Satisfaction
  •   Leadership Underlies the Chain’s Success
  •   Relating Links in the Chain for Management Action
  •   Service-Profit Chain Audit
  •   Profit and Growth
  •   External Service Value
  •   customer Satisfaction
  •   Employee Productivity
  •   Employee Loyalty
  •   Employee Satisfaction
  •   Internal Service Quality

Course Recipients

 This course is suited for
 
  • marketing, sales, service quality, client relations, collections, operations, complaints handling and customer support roles in both the manufacturing and the service sectors.

Duration

3 Days

Methodology of teaching

Classroom lectures, Videos & Practical Training and Exercises

Certificates

Core Certificate

Available DATE

for more information about course dates and enquiry

Contact us

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