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Training, Consultation & General services Company
  • (+20) 25215059 / (+2) 01118867769
    info@coreqhse.com

  • Maadi, Cairo – Egypt
    1st Floor, 15 Road 256

  • Working Hours
    From 08:00 am to 16:00 pm

Customer Advisor at the heart of Customer satisfaction

Course Purposes

There is no gainsaying that outstanding Customer Service leads to customer satisfaction, repeat business, increased sales, customer retention, customer loyalty and eventually customer advocacy; and no matter how much we repeat this, it can never become a cliché because it is an undoubtable fact. We believe that customer service is a culture that resonates from the way phones are answered, to the way a visiting customer is treated from the gate by the Security men all the way to the Pent-House by the Managing Director; everyone and everything we do reflects on customer satisfaction or dissatisfaction.

Course Objectives:

By the end of this course the participant will be able to
 
  •   Recognize how one’s attitude affects service standards
  •   Explain what customer service means in relation to internal & external customers
  •   Master ways to develop & maintain a positive customer focused attitude
  •   Develop needs analysis techniques to better address customer needs
  •   Recognize ways of taking charge of their immediate surrounding
  •   Apply outstanding customer service techniques to generate return business
  •   Identify the weight of the three different communication mediums
  •   Build better body language techniques for better relationship management
  •   Practice techniques for developing good will through in-person customer service
  •   Formulate take away techniques for service excellence over the phone
  •   Gain insight to connecting with customers online
  •   Master techniques for dealing with difficult customers
  •   Acquire tools for recovering difficult customers

Course Contents

  •   Introduction to Customer Service
  •   Customer Service Oriented Attitude
  •    Meeting the Customer’s Needs
  •   Person to Person Customer Service
  •   Electronic Customer Servicing
  •   Managing and Recovering Difficult Customers
  •   Achieving Customer Service with  Emotions Intelligence

Course Recipients

  This course is suited for
 
  • Every member of an organization seeking to improve her brand through better customer relationship

Duration

3 Days

Methodology of teaching

Classroom lectures , group activities, practice & examinations

Certificates

Core Certificate

Available DATE

for more information about course dates and enquiry

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