Training, Consultation & General services Company
  • (+20) 25215059 / (+2) 01118867769

  • Maadi, Cairo – Egypt
    1st Floor, 15 Road 256

  • Working Hours
    From 08:00 am to 16:00 pm

Tele Sales

Course Purposes

This training course teaches delegates how to use the telephone for professional selling. Delegates will learn how to prepare scripts, manage outgoing and incoming calls, and implement components of an effective voice. Delegates will also learn about how to craft voice mail messages, deal with gatekeepers and close sales.

Course Objectives:

By the end of this course each attendee will be able to
  •   Develop tips on how to overcome challenging gate keepers
  •   Introductions that motivate the customer to listen
  •   Recognise how to make a positive connection with every customer every time
  •   Pull the client into a conversation
  •   Guiding the customer to realise their purchase/service needs
  •   Understanding the customer's drivers
  •   How to turn objections into buying signals
  •   Making your product/service stand out from competitors
  •   Work with a sales process that focuses on motivating the customer to buy from you by choice
  •  Knowing when to close and gain the commitment
  •   Identify clearly areas for your future development

Course Contents

  • Doing the right call research
  •  Establishing the right call objectives
  •  Understanding personal communication styles – so that you can speak your customer’s language
  • Formulate a winning script that works
  •   Get past the gatekeeper and talk to the decision maker
  •  Active listening for buying signals – what to listen for
  •  Qualifying the real decision maker
  • Understand what your prospects really value: features, advantages and benefits
  •  Effectively overcome objections
  •   Introduce price effectively
  •  Types of closing questions

Course Recipients

This course is suited for
  •  All Telesales Staff
  •  Telesales People
  • Telesales Employees
  • Internal Sales People
  •  Commercial Managers
  • New / Experienced Salespeople
  •  Business Development Executives


2 Days

Methodology of teaching

Classroom lectures, Videos & Practical Training and Exercises


Core Certificate

Available DATE

Duration Start End
2 Days 2018-01-21 2018-01-22 Apply

2 Days 2018-02-04 2018-02-05 Apply

2 Days 2018-04-15 2018-04-16 Apply

2 Days 2018-07-18 2018-07-19 Apply

2 Days 2018-09-16 2018-09-17 Apply

2 Days 2018-11-18 2018-11-19 Apply

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