Excellent customer service is crucial for good business. In this program participants learn how to develop and maintain a positive attitude, show extra attentiveness to their customers, and use customer-friendly language. The workshop helps learners develop the skills needed to effectively relate to customers and exceed their expectations. They learn to differentiate between internal and external customers and make sure their customers are completely satisfied. In addition, they will learn how to effectively solve customers' problems and benefit from their complaints.
Classroom lectures, Videos & Practical Training and Exercises