Training, Consultation & General services Company
  • (+20) 25215059 / (+2) 01118867769

  • Maadi, Cairo – Egypt
    1st Floor, 15 Road 256

  • Working Hours
    From 08:00 am to 16:00 pm

Effective Problem Solving & Decision Making

Course Purposes

It aims to improve the skills of the participants in modern decision-making and problem-solving techniques and processes, by eliciting creative solutions and making viable and sound decisions at work to ensure a high performing organizations and a healthy working environment.

Course Objectives:

By the end of this course each attendee will be able to
  •   Define the problem and reach an agreement on exactly what the problem is; describe it in specific terms.
  •   Brainstorm a list of all ideas, even if you think they might not be very good ones.Discuss the advantages and disadvantages of each alternative
  •   Choose the best alternative (or combination of alternatives)
  •   Implement the solution
  •   Review progress

Course Contents

Problems definitions and problem solving techniques
  •   Defining a problem
  •   Sources of problems
  •   The aspects of problems
  •   The outcomes of problem solving
  •  Exercises
The Problem Solving Process
  •  The Steps
  •   Barriers to Effective Problems Solving
  •   Creative Problem Solving Techniques
  •   Exercises
Decision Making
  •   The Decision Making Styles
  •   Analytical Abilities and Decision-Making
  •   Creative Decisions and The Modern Enterprise
  •   Decision Making in A Rapidly Changing Environment
  •   Exercises and Role Plays

Course Recipients

This course is designed especially for
  • front-line staff, their supervisors
  • managers responsible for customer satisfaction who wish to improve their awareness of best practices in customer service


2 Days

Methodology of teaching

Classroom lectures , group activities, practice & examinations


Core Certificate

Available DATE

Duration Start End
2 Days 2018-01-21 2018-01-22 Apply

2 Days 2018-02-12 2018-02-13 Apply

2 Days 2018-05-01 2018-05-02 Apply

2 Days 2018-08-21 2018-08-22 Apply

2 Days 2018-08-22 2018-08-23 Apply

2 Days 2018-11-20 2018-11-21 Apply

2 Days 2018-12-18 2018-12-19 Apply

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