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Handling Customer Complaints

0.00 EGP

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Start
May 25, 2020 12:00 am
End
May 25, 2020 11:30 pm
Address
29.968943, 31.269820   View map
Phone
01142166862

This Training Course aims to help businesses increase customer loyalty and retention by providing the skills and knowledge needed to deal with customer complaints effectively.

By the end of this course each attendee will be able to

  • Learn how to satisfy your customer
  • Acquire the skills to calm your customers
  • Follow a scientific process to solve customer complaints
  • Manage yourself while dealing with hostile customers
  • Turn complaints to a competitive advantage for your organization

  • Customer
  • Definition
  • Importance
  • Types
  • Customer dissatisfaction reasons
  • Reasons why customers don’t complain
  • Word of mouth impact
  • Generating more complaints
  • Gift formula for complaints
  • Service recovery principle
  • Calming upset customers
  • Handling complaint process: HEAT
  • Measure customer satisfaction
  • Self-management while personal criticism
  • Develop a complaint friendly environment
  • Various application through games, activities & role-plays

This course is designed to customer service & any professional in contact of customer complaints

  • Classroom lectures
  • Video

CORE Certificate 

Handling Customer Complaints

0.00 EGP

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